Terms & conditions

1. Who these terms are with

This website and the services described on it are provided by Digital Worker Services Private Limited, a company incorporated in India with its registered office at E7, Heavenly Plaza, Civil Line Road, Kochi, Kerala, India - 682021 (“DWS”, “we”, “us”, “our”). Our managed agent operations are delivered under the bots.services brand. Our offices in New York and London are places of business of the same company and are not separate contracting entities unless a contract says so expressly.

2. Acceptance of these terms

By accessing or using this website you agree to these terms. If you do not agree, please do not use the site. These terms govern your use of the website and, where no separate signed agreement exists, our provision of services to you.

Where you and DWS have signed a master services agreement, statement of work, order form or subscription agreement, that document prevails over these terms to the extent of any conflict in respect of the services it covers.

3. Who may use this website

This is a business-to-business website. You may use it only if you are at least 18 years old and legally capable of entering a binding contract. If you use it on behalf of an organisation, you confirm you have authority to bind that organisation.

You agree not to use the site to break the law, infringe anyone’s rights, introduce malicious code, attempt unauthorised access, place disproportionate load on our infrastructure, or extract content systematically by automated means without our written permission.

4. What we offer

DWS is an agentic outcome partner. We design, build, govern and run fleets of AI agents and digital workers that carry out defined business processes on our clients’ behalf, across discovery, build, governance and managed run. Engagements are typically priced against an agreed business outcome rather than a software licence.

Content on this website is for general information. It is not an offer, a quotation, a warranty of any particular result, or professional advice. Nothing on this site creates a contract until we and you sign one.

5. Accounts and credentials

Some services need an account. You are responsible for the accuracy of the registration information you give us, for keeping credentials confidential, and for everything done under your account. Tell us immediately at support@bots.services if you suspect unauthorised use. We may refuse, suspend or reclaim an account or username at our discretion where these terms are breached.

6. Commercial terms

Fees, scope, service levels, milestones and outcome measures are set out in the applicable order form, statement of work or subscription agreement. Unless that document says otherwise:

• Fees are quoted exclusive of GST, VAT, sales tax, withholding tax and other government charges, which you pay in addition where they apply.
• Invoices are payable within 30 days of the invoice date.
• Overdue amounts may attract interest at 1.5% per month or the maximum the law allows, whichever is lower.
• Subscriptions renew for successive terms unless either party gives 30 days’ written notice before the end of the current term.
• We may revise subscription pricing on renewal with at least 60 days’ written notice.
• We may suspend services for accounts more than 30 days overdue, after written notice.

7. Refund policy

We offer a 30-day money-back guarantee on subscription plans. If you are not satisfied within 30 days of the start of your first subscription term, tell us at support@bots.services and we will refund the subscription fees you have paid for that term.

The guarantee applies once per client and to subscription fees only. It does not cover fees for bespoke professional services, discovery work, implementation or build work already performed, third-party licences or pass-through costs we have committed on your behalf. Refunds are made by the original payment method within 30 days of approval.

8. Your responsibilities

Delivering an outcome depends on things only you control. You agree to give us timely access to the systems, data, documentation, approvals and subject-matter experts an engagement reasonably needs, and to nominate a decision-maker. You are responsible for the accuracy and legality of data you provide, and for holding the rights and consents needed for us to process it. Where a delay is caused by you, agreed timelines and outcome measures adjust accordingly.

9. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the engagement, protect it with at least reasonable care, and disclose it only to personnel and advisers who need it and are under equivalent obligations. This does not apply to information that is public through no breach, already known without obligation, independently developed, or required to be disclosed by law — in which case the disclosing party gets prompt notice where lawful. These obligations survive for five years after the engagement ends, and indefinitely for trade secrets.

10. Intellectual property

Ours. The website, its design, text, graphics, logos, the DWS and bots.services names and marks, and our platforms, frameworks, tools, accelerators, methods and know-how, together with everything we develop generally applicable to our business, remain our property or that of our licensors. Nothing in these terms transfers them.

Yours. Your data, your systems, your content and your pre-existing intellectual property remain yours. You grant us a limited licence to use them only as needed to deliver the services.

Deliverables. Ownership of bespoke deliverables is set out in the applicable statement of work. Unless it says otherwise, on full payment you receive a perpetual, non-exclusive, worldwide licence to use the deliverables for your internal business purposes, and we retain ownership of the underlying tooling and reusable components.

Feedback. If you give us feedback on our services, we may use it freely without obligation to you.

You may view and print pages of this website for your own business use. You may not otherwise reproduce, republish, adapt or exploit its content commercially without our written consent.

11. Data protection

Our handling of personal information is described in our privacy policy. Where we process personal data on your behalf as part of an engagement, we do so as a data processor on your documented instructions, under the data processing terms in the relevant contract, which set out security measures, sub-processors, transfer mechanisms, breach notification and deletion on termination.

12. Artificial intelligence and automation

Our services use AI models, including third-party models, and automated agents. You should understand the following.

• Outputs are probabilistic. AI systems can produce results that are incomplete or incorrect. We build controls, review points and audit trails to manage this, but we do not warrant that any output is error-free.
• Human accountability stays with you. Where an agent supports a regulated, financial, clinical, legal or employment-affecting decision, you remain responsible for the decision and for maintaining appropriate human oversight. Agreed governance and escalation points must be observed.
• Not professional advice. Outputs are not legal, medical, financial, tax or other professional advice.
• Third-party models. Where a model is provided by a third party, that provider’s terms and acceptable-use policy also apply, and its availability and behaviour are outside our control.
• Your data and training. We do not use your confidential data or personal data to train general-purpose models for our own benefit or for other clients, except as expressly agreed in writing.

13. Third-party services and links

This website links to third-party sites and embeds third-party content such as YouTube video. We do not control those services, do not endorse them by linking, and are not responsible for their content, availability or practices. Your use of them is governed by their own terms.

14. Warranties and disclaimer

We warrant that we will provide the services with reasonable skill and care, using suitably qualified personnel, in a manner consistent with good industry practice.

Beyond that, and to the fullest extent the law allows, this website and its content are provided “as is” and “as available” without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that the site will be free of viruses or harmful components. Nothing in these terms excludes any liability or right that cannot lawfully be excluded.

15. Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or any indirect, incidental, special, consequential or punitive loss, however arising.

Each party’s total aggregate liability arising out of or in connection with an engagement is limited to the fees paid or payable by you to us under the applicable contract in the 12 months before the event giving rise to the claim. In respect of your use of this website where no contract exists, our total liability is limited to INR 10,000.

These limits do not apply to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, a party’s indemnity obligations, breach of confidentiality, infringement of the other party’s intellectual property, your obligation to pay fees due, or any liability that cannot lawfully be limited.

16. Indemnification

You agree to indemnify and hold harmless DWS, its directors, officers, employees and agents against claims, liabilities, losses and reasonable costs arising from your breach of these terms, your unlawful or unauthorised use of the website or services, your infringement of a third party’s rights, or the content and data you provide to us.

We will indemnify you against third-party claims that a deliverable we create infringes that third party’s intellectual property rights, provided you notify us promptly, allow us to control the defence, and cooperate. This does not apply where the claim arises from your data, your specifications, your modifications, or use of the deliverable outside the agreed scope.

17. Suspension and termination

We may suspend or terminate your access to the website or services, with notice where practicable, if you breach these terms materially and do not remedy it within 15 days of written notice, if you fail to pay amounts more than 30 days overdue, if your use creates a security or legal risk, or if you become insolvent. Either party may terminate an engagement for convenience only as the applicable contract permits.

On termination you must pay for services performed and costs committed up to the termination date. We will, on request, return or delete your data as the applicable contract requires. Clauses that by their nature should survive termination will do so.

18. Force majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, government action, strike, or failure of telecommunications, internet or third-party cloud infrastructure. The affected party will notify the other promptly and use reasonable efforts to mitigate. Payment obligations are not excused.

19. Changes to the offering and to these terms

We may change, suspend or discontinue any part of this website or of a non-contracted offering at any time. We may revise these terms; the revision date at the top of this page shows the current version. Material changes take effect 30 days after we post them, or on your continued use after that period, whichever is later. Changes to a signed contract require the agreed change-control process.

20. Marketing communications

If you subscribe, we may send you our newsletter and occasional information about our services. Every such email carries an unsubscribe link that takes effect immediately. Operational messages about a live engagement are not marketing and continue regardless.

21. Governing law and dispute resolution

These terms and any dispute arising out of or in connection with them are governed by the laws of India, without regard to conflict-of-laws rules.

The parties will first try in good faith to resolve any dispute by negotiation between senior representatives within 30 days of written notice. If that fails, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by agreement, seated in Kochi, Kerala, India, conducted in English. The award is final and binding.

Subject to the arbitration provision, the courts at Ernakulam, Kerala, India have exclusive jurisdiction. Nothing prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

Where a mandatory consumer or data-protection law of your country of residence gives you rights that cannot be excluded by contract, this clause does not remove them.

22. General

If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stays in force. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign to an affiliate or in connection with a merger or sale of assets. Nothing creates a partnership, joint venture, agency or employment relationship. These terms, with any signed agreement and the privacy policy, are the entire agreement between us on their subject matter. There are no third-party beneficiaries.

23. How to contact us

Digital Worker Services Private Limited
E7, Heavenly Plaza, Civil Line Road,
Kochi, Kerala, India - 682021
support@bots.services
+91-484-4013666