Capabilities
Discovery to managed run.
Five capabilities, one accountable team. We commit to the outcome before the build starts and stay on the hook once the fleet is live.
The five lines
Engage the whole chain, or the stage you are missing.
Solution architects own the lifecycle either way.
Outcome Discovery
PROCESS INTELLIGENCE
Enterprise-wide process discovery continuously pinpoints inefficiencies and process variations to reduce time to automation — and transformation.
Discover processes 90% faster. Continuous, automatic discovery uncovers processes and variations without disrupting employee workflow.
Uncover every business process. Build an enterprise-wide map of operations, down to the granular level where people, apps and data interact.
Kickstart automation at scale. Pinpoint inefficiencies, reveal optimal process paths and fuel hyperautomation.
Empower operational excellence. Identify high-efficiency teams and see where agents improve CX, resolve bottlenecks and boost compliance.
Agent Design & Orchestration
TO-BE OPERATING MODEL
AI solution design follows ideation and assessment. It models and defines the processes and tasks found in discovery.
It maps every dependency the automation will have, identifies the handover points, and breaks complex business processes into simple connected ones using queues and data tables.
Automating a process does not mean repeating the manual steps. An agent may use the UI as a person would, call APIs, or work directly against the database.
So before development starts we lay down the architecture of the to-be solution. This service is led by an AI Engineer with global certifications; depending on the number of processes, design takes weeks to months.
Transformation Delivery
BUILD · TEST · DEPLOY · SUSTAIN
Design an end-to-end AI solution for the client’s queries. The focus is to identify problems and then solve them.
A solution architect reviews code, handles licensing requirements and orchestrates the run: number of robots, schedules, configuration files, assets and queues.
Solution architects are the face of your AI transformation journey. They enable, prepare, design, build, test and sustain AI-driven services inside your organisation.
Enabling AI means making solutions consumable. That is where deployment and its implications on enterprise architecture come into play.
Managed Agent Operations
BOTS.SERVICES
24/7 run-the-fleet with enterprise SLAs through bots.services.
Platform, licences, integration, support and maintenance — all managed under one subscription.
Fleet health, exception routing and run-state telemetry are reported to you, not buried in a ticket queue.
Global Capability Centre
KOCHI · NEW YORK · LONDON
Dedicated pods of certified process engineers, business analysts and AI engineers in Kochi, New York and London.
An award winning and certified engineering team, assembled as a pod for your programme.
Three countries, one run book, continuous coverage.
Delivery model
The outcome delivery pipeline.
Every engagement enters at Discover and never leaves Run.
Scroll the diagram horizontally →
Integration
We integrate with your ecosystem.
Infrastructure setup on premise or in the cloud, with deployment pipeline management and support.
Deployment environments are led by AI Engineers and Solution Architects with global certifications and experience in development, testing and production of digital workers.
| Dimension | RPA-era managed service | DWS agentic outcome model |
|---|---|---|
| Unit sold | Bot licences and seats | A committed business outcome |
| Scope | Task automation | End-to-end workflow ownership |
| Intelligence | Deterministic rules | Multi-model orchestration + rules |
| Accountability | Ticket SLAs | P&L-linked result, reported monthly |
| Run model | Support desk | 24/7 managed agent operations |
Global Capability Centre
Dedicated pods. Three countries. One run book.
Certified process engineers, business analysts and AI engineers in Kochi, New York and London — assembled as a dedicated pod for your programme, not a shared ticket queue.
Next step
Are you ready to accelerate your business?
A half-day outcome workshop with our solution architects. We map the process, size the opportunity against your P&L, and put a number on the table before you commit to a build.